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Customer Service 01894-946883

OPENING HOURS

We'd love to hear from you - please use this information to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:

Opening Hours:
7 days: 11:00AM - 09:00PM

PHONE: +8801894946883

hellohelesya@gmail.com

Address:
Banani 12, House 76,
Level 03, Dhaka,
Bangladesh

Welcome to Helesya Website. The purposes of this site are to provide service to its customers and information about Helesya. The following are the basic rules that govern your use of our site. Your use of Helesya site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Your use of this site binds you to these terms.

i. Terms and Conditions may change Since Helesya may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

ii. Availability Please understand that our featured items offered are handcrafted and therefore in limited quantities and, because of their limited availability and nature of production, stock will not be available and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on Helesya.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 9am – 5pm Bangladesh time.

iii. Product Information Keep in mind, in consideration to laws of Bangladesh on shippable items, fragility and other constraints, Helesya.com does not carry every item that you would find in our stores. The prices displayed on the website, however, are quoted in Bangladeshi Taka (Tk.). Most Helesya products displayed on the website are available in select Festivibe stores in Bangladesh while supplies last. In some cases, web merchandise may not be available in Bangladesh stores. Stores may also have different prices or promotional events at different times. Sale prices on the website are Internet-only specials, and do not reflect the pricing of Bangladesh stores.

iv. Colours We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies of personal computer/laptop/tablet/hand-held devices/mobile, we cannot guarantee that your display of colour will be accurate.

v. Pricing In the event an Festivibe product is listed at an incorrect price due to photographical error, typographical error or error in pricing information, Festivibe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. All our product prices and services are subject to tax as applicable by laws of Bangladesh.

vi. Payment and Credit Note Helesya shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit/debit card or mobile banking wallet charged within 14 working days from the date of your order placement. If your credit/debit card or mobile banking wallet has already been charged for the purchase and your order is canceled, Helesya shall issue a credit note/refund the charged amount.

vii. Shipping and Processing Fees Our shipping and processing charges are intended to compensate designated shipping companies in addition to cover for the cost of processing your order, handling and packing the purchased products and delivering them to you. The risk of loss and title for items deliverable to you pass to you upon our delivery to the carrier.

viii. Inaccuracy Disclaimer From time to time there may be information on our Web Site or in our newsletter that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Helesya ® reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on Helesya.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

xi. Legal Information This website is expressly owned and operated by Helesya. Unless otherwise noted, all design and content featured on Helesya.com-including navigational buttons and images, logos, artwork, icons, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Helesya. This website in its entirety is protected by copyright and applicable trade dress and are protected under Bangladeshi and international copyright laws. All worldwide rights, titles, and interests are reserved.

The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial, is prohibited without the prior written permission of Helesya. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Helesya. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Any dispute or claim relating in any way to your use of any Helesya.com, or to any product or service distributed by Helesya will be subject to the laws of Bangladesh and will be resolved by binding arbitration under the Arbitration Act of 2001 of Bangladesh. If necessary the dispute may be submitted to court in the jurisdiction of Bangladesh.

x. Limitation of Liability Given the unpredictability of technology, internet connectivity and the online environment, Helesya does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Helesya shall not be liable for damages of any kind related to your use of or inability to access this website. Helesya will not be responsible for any fraud, theft or mistake in the usage of your credit card in the online purchase of any Helesya item.

xi. Indemnification You agree to indemnify, defend, and hold harmless Festivibe, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

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